ChatOps.health coordinates hospital discharge — so beds clear faster, every shift, without adding to your nurses' load.
Discharge is not a single task. It’s a chain of interdependent steps across teams, floors, and shifts. Without a system, coordination depends on follow-ups—and delays become inevitable.
Departments work in silos with no real-time view of task status.
Tasks move without clear acceptance, leading to delays and confusion.
Nurses spend significant time following up instead of patient care.
Accountability drops during handovers between shifts and teams.
Discharge and patient movement timings vary with no SLA control.
Problems surface only after delays impact patients and beds.
Every step tracked. Every department accountable. No manual follow-ups.
Discharge moves on time—with clear ownership and timelines across teams.
A real-time view of tasks, owners, and delays across departments.
Predictable discharge leads to earlier bed readiness and smoother admissions.
A real-time operational dashboard and reports that shows delays, ownership gaps, SLA breaches, and bottlenecks across departments—every day without asking, calling, or following up.
See Realtime Coordination Dashboard
Coordination, structured in three steps.
A nurse initiates discharge on WhatsApp using a structured form. Patient name, UHID, ward, cash or insurance — captured correctly.
Every department gets their task, deadline, and owner. SLAs run automatically. No one needs to be chased.
Discharge closes with a full audit trail. Every step timestamped. Every delay documented. NABH-ready reports — generated automatically.
See 20–30% faster bed turn around time and 60–70% less nurse follow-up. If you don't see it — walk away.
Minimum billing: 1,000 discharges/month
₹5 per discharge
Pharmacy, Billing, Pre-Auth, Insurance/TPA, Diagnostics, Radiology, Summary, Cash Counter, Housekeeping — all synchronized in real time.
Automated reminders and escalations.
Supervisor visibility into delays instantly.
TAT/SLA compliance Tracking.
Audit trail and process traceability for Quality teams and NABH documentation
Daily COO executive report
Shift handover via WhatsApp BOT.
Realtime status enquiry WhatsApp BOT.
Live operational dashboard.
After the nurse submits the discharge initiation form, the concerned departments receive a notification. They must first acknowledge the task. Within the defined TAT, they should either complete the task or request additional time. If there is no response or update within the TAT, the task is automatically escalated to the immediate supervisor.
Setup live in 24 hours. No IT. No new apps. Request a 14-day outcome pilot using the contact form below. Once we have your team's details, your hospital is live within 24 hours — and the COO report starts arriving the same evening.
ChatOps.health is a focused, well-defined operational platform that addresses a real gap hospitals have learned to live with: real-time coordination across departments.
What we liked is there is no new app or training. Nurses were already using WhatsApp, but now the work is structured. We are seeing faster discharges and less chasing across departments.
COO - SV Med City, Chennai (1000++ beds)
5.0
ChatOPS definitely helps us in identifying the position of each patients discharge and where things at any given point of time and helps in dissecting later the areas where we can focus for improvements.
Medical Director - Kongunadu hospitals (300++ beds)
5.0
ChatOps.health is a real-time coordination layer that runs structured hospital workflows on WhatsApp.
No. ChatOps.health does not replace HIS, LIS, or billing systems. It coordinates work across departments while existing systems continue to remain systems of record.
Setup takes about 5 minutes, provided you have the department mobile numbers ready. Steps: Visit chatops.health Click “Setup” (top-right corner) A short Google Form will open Fill in the required details and submit Your hospital workspace will be configured within 24 hours. No apps to install. No IT involvement. Your team can start using it immediately.
ChatOps.health is designed to minimize data exposure. WhatsApp is used only as an interface, while structured data is securely captured, governed, and auditable outside chat histories.
No. All frontline staff continue using WhatsApp. There are no new apps, portals, or logins required.
Most hospitals start with discharge coordination. From there, workflows like doctor rounds follow-ups, lab sample pickup, radiology coordination, and bed readiness can be added.
ChatOps.health supports other high-intensity hospital workflows that require real-time coordination across multiple departments—similar to discharge. Commonly adopted workflows include doctor rounds follow-up execution, radiology slot booking with patient transport, inpatient lab sample pickup and delivery, and bed turnover and room readiness after discharge. These workflows involve multiple teams, are time-sensitive, and are typically managed today through calls and informal WhatsApp messages. ChatOps.health brings clear ownership, SLAs, reminders, and end-to-end visibility to these processes on WhatsApp, without replacing existing hospital systems.
Insights, updates, and stories from our team
Hospitals engineered clinical safety through protocols, audits, and structured systems. Yet cross-department coordination still depends on phone calls and follow-ups. This invisible coordination risk drives discharge variability, bed blockage, and operational unpredictability — even in technologically advanced hospitals.
Read More
Discharge looks simple on paper. Doctor order. Nurse initiation. Pharmacy. Billing. Summary. Yet it remains delayed and unpredictable — even in well-run hospitals. The problem isn’t effort or discipline. It’s that coordination is assumed, not explicit. When coordination lives in people’s heads, delay is not a failure — it’s the expected outcome.
Read More
Hospitals have strong systems of record. What they largely lack are systems of coordination. Discharge isn't just a clinical event. It's an operational handoff — and in most hospitals, that handoff doesn't have a clear owner.
Read More
ChatOps.health isn’t about digitization. It’s about getting hospital departments to move in sync.
